Support
We're here to help. Reach out to us or find answers below.
Contact Us
General Support
support@dealmotion.aiPrivacy & Data
privacy@dealmotion.aiResponse Time
Within 24 hours on business days
Legal
legal@dealmotion.aiFrequently Asked Questions
How do I get started?▾
Create a free account at dealmotion.ai, then use the mobile app to record sales conversations on-site, chat with Luna (your AI sales assistant), or review your conversation summaries and follow-up actions.
What can the mobile app do?▾
The DealMotion mobile app lets you record sales meetings on-the-go, get AI-generated transcriptions and summaries, chat with Luna to access your pipeline and get insights, and link recordings to companies and contacts in your CRM.
What audio formats are supported?▾
DealMotion supports M4A, MP4, MP3, WAV, AAC, OGG, and WEBM audio formats. Recordings made in the app are automatically saved in the optimal format.
How does AI processing work?▾
When you record a conversation, the audio is securely sent to Deepgram for transcription and to Anthropic Claude for AI-powered analysis. These services process your data under strict privacy agreements and do not use your data to train their models.
In which languages does DealMotion work?▾
The app interface is available in 8 languages: English, Dutch, German, French, Spanish, Hindi, Arabic, and Indonesian. Audio transcription supports automatic language detection.
Is my data secure?▾
Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.2+). Your data is stored on Supabase infrastructure. AI providers (Anthropic, Deepgram) do not retain your data after processing and do not use it for model training.
How do I manage my subscription?▾
Subscriptions are managed through the DealMotion web platform at dealmotion.ai. Go to Settings > Billing to view, upgrade, or cancel your plan.
How do I delete my account?▾
Go to Settings > Privacy & Data on the web platform and click 'Delete Account'. All your data will be permanently deleted.
I found a bug or have a feature request▾
We'd love to hear from you! Send us an email at support@dealmotion.ai with a description of the issue or your idea, and we'll get back to you within 24 hours.
Company Information
DealMotion B.V.
Amsterdam
The Netherlands